Privacy Policy - Neamapapa Mall

Neamapapa (trading as Neamapapa Mall) is the data controller responsible for your personal data when you use our website.

If you have any questions about this Privacy Policy, your data or how we handle it, you can contact us at:

Email: askme@neamapapa.com
Phone: +233 (303) 966 489 / +233 (27) 258 9749

We may also act as a joint or independent controller together with selected storefronts or service providers for specific activities (for example, payments or shipping). Where this is the case, we will explain it in the relevant context.

We collect and process different types of information depending on how you use Neamapapa Mall:

Account and profile details
Name, email address, password, country or region and optional profile details you choose to share.

Order and delivery information
Billing and shipping address, contact phone number, products purchased, order history, delivery preferences and related communications.

Payment-related information
We use trusted third‑party payment providers to process your payments. They receive your card or mobile money details directly and do not share your full payment information with us. We receive limited information such as payment status, method, and transaction reference.

Customer support and communication data
Messages you send us via forms, email or phone, your responses to surveys and any feedback or reviews about our products and services.

Usage and technical data
Information about how you use our website, such as pages visited, items viewed, search terms, device and browser type, operating system, approximate location based on IP address, and timestamps. This may be collected through cookies and similar technologies.

Cookie and tracking information
Information stored in cookies and similar technologies that help us remember your preferences, understand site performance and show relevant content. For more details, see the Cookies & Similar Technologies section below.

We use your personal data only for specific, lawful purposes. These include:

• Operating our website and services – to provide access to Neamapapa Mall, maintain your account and enable you to browse products and storefronts.
• Processing and fulfilling your orders – to manage payments, arrange shipping and delivery, handle returns and refunds, and send you order updates.
• Customer support – to respond to your questions, resolve issues, manage complaints and provide after‑sales care.
• Personalising your shopping experience – to remember your preferences, show relevant products and content, and suggest items you may like.
• Improving our website and business – to analyse trends, understand how customers use the site and develop new features, categories and storefronts.
• Marketing communications – to send you newsletters, promotions and offers about Neamapapa Mall and our storefronts, where allowed by law. You can opt out at any time by using the unsubscribe link in our emails or contacting us.
• Security, fraud prevention and legal compliance – to protect our website, our business, our customers and our partners; to detect and prevent fraud or misuse; and to comply with legal, tax and regulatory obligations.

Neamapapa Mall uses cookies and similar technologies to make our website work properly, remember your preferences and understand how visitors use our site.

What are cookies?
Cookies are small text files that are stored on your device when you visit a website. They allow the site to recognise your browser and remember certain information about you.

How we use cookies
We use:

• Essential cookies – required for core functions such as adding items to your basket, logging in and completing checkout.
• Preference cookies – to remember things like your language, region and display settings.
• Analytics cookies – to help us understand how visitors use the site so we can improve performance and navigation.
• Advertising and social cookies – to deliver relevant offers and measure the effectiveness of campaigns, where enabled.

You can usually control cookies through your browser settings and, where available, through the cookie options on our site. If you disable certain cookies, some features of Neamapapa Mall may not function correctly.

We do not sell your personal data. We only share it with trusted third parties where necessary and appropriate, including:

• Storefront partners and suppliers – to prepare and fulfil your orders, manage stock and handle returns.
• Payment providers – to process secure payments and prevent fraud.
• Shipping and logistics partners – to deliver your purchases, handle customs processes and manage returns.
• IT and hosting providers – to operate our website, store data securely and provide technical support.
• Professional advisers and authorities – such as auditors, lawyers or regulators, where required by law or to protect our rights.

Because Neamapapa Mall serves customers and works with partners in different countries, your data may be transferred and stored outside your country of residence. When we do this, we take appropriate steps to protect your information, such as using secure transfer mechanisms, limiting access and working only with service providers that apply suitable data protection safeguards.

Depending on your location and applicable laws, you may have some or all of the following rights over your personal data:

• Right of access – to request confirmation of whether we process your data and to receive a copy.
• Right to rectification – to ask us to correct inaccurate or incomplete information about you.
• Right to erasure – to request that we delete your data in certain circumstances.
• Right to restriction – to ask us to limit how we use your data in specific situations.
• Right to object – to object to certain types of processing, including direct marketing.
• Right to data portability – to receive certain data in a structured, commonly used format or ask us to transfer it to another provider where technically feasible.
• Right to withdraw consent – where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, or to raise a concern about how we handle your data, please contact us using the details in the Data Controller & Contact section. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. These measures include secure hosting, access controls, staff awareness and procedures for handling data securely.

Despite our efforts, no system can be guaranteed to be 100% secure. We encourage you to keep your account details confidential, use strong passwords and notify us immediately if you suspect any unauthorised use of your account or any other security incident.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or how we operate Neamapapa Mall.

When we make material changes, we will take reasonable steps to inform you, such as updating the date at the top of this page, showing a notice on our website or contacting you by email where appropriate. We encourage you to review this page regularly to stay informed about how we protect your information.