FAQ: Shopping at Neamapapa Mall
Customer Care
This page covers how to place orders, pay securely, track deliveries, return items and get support. For more detailed information, please see:
- Shipping & Delivery: full details on destinations, timelines and shipping costs.
- Returns & Refunds: how returns, exchanges and refunds work.
- Contact: reach our Customer Care team if you still need help.
Do I need an account to shop?
No, you can browse and place an order as a guest, but creating a free Neamapapa Mall account lets you save your details, track orders and view your history in one place.
How do I create an account?
Select Sign Up at the top of the page, enter your name, email and a secure password, then confirm your email. You will then be able to log in and manage your profile and addresses.
How do I browse the different storefronts?
From the main menu, choose Shop to see all storefronts, or select a specific brand such as Mountain Hands Studio, WEAR Ghana, African Fashion House, Tarzan Footwear, Ajo African Beads, Bags & More, or African Furniture Store to explore their collections.
How do I place an order?
1. Choose your item, size and quantity.
2. Click Add to Cart.
3. When you are ready, go to your cart, review the items and click Checkout.
4. Enter your shipping details, pick a delivery option, and confirm your payment method.
Can I use a discount code?
Yes. If you have a valid promo or discount code, enter it in the Discount Code box at checkout and click Apply. Your order total will update before you pay.
How do I view or change my order?
Log into your account and go to My Orders to see your order status. If you need to change your shipping address, item or size, contact Customer Care as soon as possible. Once an order is being prepared or shipped, changes may not be possible.
No, you can browse and place an order as a guest, but creating a free Neamapapa Mall account lets you save your details, track orders and view your history in one place.
How do I create an account?
Select Sign Up at the top of the page, enter your name, email and a secure password, then confirm your email. You will then be able to log in and manage your profile and addresses.
How do I browse the different storefronts?
From the main menu, choose Shop to see all storefronts, or select a specific brand such as Mountain Hands Studio, WEAR Ghana, African Fashion House, Tarzan Footwear, Ajo African Beads, Bags & More, or African Furniture Store to explore their collections.
How do I place an order?
1. Choose your item, size and quantity.
2. Click Add to Cart.
3. When you are ready, go to your cart, review the items and click Checkout.
4. Enter your shipping details, pick a delivery option, and confirm your payment method.
Can I use a discount code?
Yes. If you have a valid promo or discount code, enter it in the Discount Code box at checkout and click Apply. Your order total will update before you pay.
How do I view or change my order?
Log into your account and go to My Orders to see your order status. If you need to change your shipping address, item or size, contact Customer Care as soon as possible. Once an order is being prepared or shipped, changes may not be possible.
What payment methods do you accept?
We accept major bank cards, selected mobile money options, and other secure digital payment methods depending on your location. Available options are shown at checkout.
Which currencies can I pay in?
Orders are usually processed in the main store currency shown at checkout. In some regions you may see approximate prices in your local currency, but the final charge will always be confirmed before you pay.
How are prices and fees shown?
Product prices are shown on each item page. Any shipping costs, duties or taxes that we can calculate in advance will be clearly shown at checkout before you confirm your order.
Is my payment secure?
Yes. We use trusted payment providers and secure encryption to protect your card and personal details. Neamapapa Mall does not store full card numbers, and we regularly review our systems to keep your data safe.
Why was my payment declined?
Payments can fail for several reasons, such as insufficient funds, incorrect details or your bank’s security checks. Please double-check your details, try another payment method, or contact your bank or mobile money provider for more information.
We accept major bank cards, selected mobile money options, and other secure digital payment methods depending on your location. Available options are shown at checkout.
Which currencies can I pay in?
Orders are usually processed in the main store currency shown at checkout. In some regions you may see approximate prices in your local currency, but the final charge will always be confirmed before you pay.
How are prices and fees shown?
Product prices are shown on each item page. Any shipping costs, duties or taxes that we can calculate in advance will be clearly shown at checkout before you confirm your order.
Is my payment secure?
Yes. We use trusted payment providers and secure encryption to protect your card and personal details. Neamapapa Mall does not store full card numbers, and we regularly review our systems to keep your data safe.
Why was my payment declined?
Payments can fail for several reasons, such as insufficient funds, incorrect details or your bank’s security checks. Please double-check your details, try another payment method, or contact your bank or mobile money provider for more information.
Where do you deliver?
Neamapapa Mall ships to many locations across Ghana, Africa and selected international destinations. Available destinations and delivery options are shown when you enter your address at checkout.
How long will delivery take?
Delivery times depend on the item, the storefront and your address. You will see an estimated delivery window at checkout and in your order confirmation email.
How can I track my order?
When your order is dispatched, we send you a shipping confirmation email with a tracking link whenever the carrier provides one. You can also log into your account and view My Orders to follow your delivery progress.
How are shipping costs calculated?
Shipping costs are based on your delivery address, the weight or size of your items, and the shipping method you choose. The final shipping cost is always shown at checkout before you confirm and pay.
Where can I read full shipping details?
For full information on destinations, processing times, delivery options, duties, taxes and more, please see our detailed Shipping & Delivery page in the Customer Care section.
Neamapapa Mall ships to many locations across Ghana, Africa and selected international destinations. Available destinations and delivery options are shown when you enter your address at checkout.
How long will delivery take?
Delivery times depend on the item, the storefront and your address. You will see an estimated delivery window at checkout and in your order confirmation email.
How can I track my order?
When your order is dispatched, we send you a shipping confirmation email with a tracking link whenever the carrier provides one. You can also log into your account and view My Orders to follow your delivery progress.
How are shipping costs calculated?
Shipping costs are based on your delivery address, the weight or size of your items, and the shipping method you choose. The final shipping cost is always shown at checkout before you confirm and pay.
Where can I read full shipping details?
For full information on destinations, processing times, delivery options, duties, taxes and more, please see our detailed Shipping & Delivery page in the Customer Care section.
Can I return or exchange my order?
In many cases yes, as long as your item is eligible, unused and returned within the allowed timeframe. Some products have special conditions because they are handcrafted or made to order.
How long do I have to request a return?
You should request a return as soon as possible if something is not right. The standard timeframe and any storefront-specific rules are explained on our Returns & Refunds page.
What condition must items be in?
Items should be unused, unwashed and returned with all original tags, packaging and accessories. Please pack your return carefully so handcrafted pieces and delicate materials are protected during transit.
Are customised or made-to-order items returnable?
Customised, personalised or made-to-order items may have limited or no return options unless they arrive damaged or incorrect. Any such conditions are clearly mentioned on the product page and in the Returns & Refunds policy.
How do refunds work?
Once we receive and inspect your return, approved refunds are processed back to your original payment method or as store credit, depending on what is available and what you choose. Processing times may vary by bank or payment provider.
In many cases yes, as long as your item is eligible, unused and returned within the allowed timeframe. Some products have special conditions because they are handcrafted or made to order.
How long do I have to request a return?
You should request a return as soon as possible if something is not right. The standard timeframe and any storefront-specific rules are explained on our Returns & Refunds page.
What condition must items be in?
Items should be unused, unwashed and returned with all original tags, packaging and accessories. Please pack your return carefully so handcrafted pieces and delicate materials are protected during transit.
Are customised or made-to-order items returnable?
Customised, personalised or made-to-order items may have limited or no return options unless they arrive damaged or incorrect. Any such conditions are clearly mentioned on the product page and in the Returns & Refunds policy.
How do refunds work?
Once we receive and inspect your return, approved refunds are processed back to your original payment method or as store credit, depending on what is available and what you choose. Processing times may vary by bank or payment provider.
Are Neamapapa Mall products authentic?
Yes. Neamapapa Mall focuses on exclusive, authentic African handicrafts, fashion and lifestyle products. We work directly with trusted brands, artisans and storefronts to ensure genuine materials and craftsmanship.
Why does my handmade item look slightly different from the photos?
Hand-carved art, woven baskets, Kente cloth and other handcrafted pieces often have small variations in colour, pattern or texture. These differences are normal and part of what makes each item unique and authentic.
How do I choose the right clothing or footwear size?
Each fashion and footwear storefront provides its own size guidance on product pages. Please check the size chart and fit notes before buying, especially for WEAR Ghana, African Fashion House and Tarzan Footwear items. If you are between sizes, consider how you prefer items to fit and review any sizing tips in the description.
Where can I find care instructions?
Care instructions are listed on each product page and often on the label or packaging. Some items, such as handwoven Kente cloth, leather footwear and carved wood pieces, may require gentle or specialist care to keep them looking their best.
What if I receive a damaged or incorrect item?
Please contact Customer Care with your order number and clear photos as soon as you notice a problem. We will review the issue and guide you through the options available under our Returns & Refunds policy.
Yes. Neamapapa Mall focuses on exclusive, authentic African handicrafts, fashion and lifestyle products. We work directly with trusted brands, artisans and storefronts to ensure genuine materials and craftsmanship.
Why does my handmade item look slightly different from the photos?
Hand-carved art, woven baskets, Kente cloth and other handcrafted pieces often have small variations in colour, pattern or texture. These differences are normal and part of what makes each item unique and authentic.
How do I choose the right clothing or footwear size?
Each fashion and footwear storefront provides its own size guidance on product pages. Please check the size chart and fit notes before buying, especially for WEAR Ghana, African Fashion House and Tarzan Footwear items. If you are between sizes, consider how you prefer items to fit and review any sizing tips in the description.
Where can I find care instructions?
Care instructions are listed on each product page and often on the label or packaging. Some items, such as handwoven Kente cloth, leather footwear and carved wood pieces, may require gentle or specialist care to keep them looking their best.
What if I receive a damaged or incorrect item?
Please contact Customer Care with your order number and clear photos as soon as you notice a problem. We will review the issue and guide you through the options available under our Returns & Refunds policy.
Explore Storefront Collections
If you cannot find the answer you need on this page, our Customer Care team is ready to help you before or after you place an order.
Visit the Contact page to send us a message or find other ways to reach us. You can write in English or use the Google Translate tool in your browser to send your question in your preferred language – we will always do our best to support you.
Please include your order number (if you already placed an order) and any relevant photos or details so we can assist you quickly.
Visit the Contact page to send us a message or find other ways to reach us. You can write in English or use the Google Translate tool in your browser to send your question in your preferred language – we will always do our best to support you.
Please include your order number (if you already placed an order) and any relevant photos or details so we can assist you quickly.