Contact Neamapapa Mall Customer Care
Contact our customer care team using any of the details below. For the fastest help, please include your order number and the email address you used at checkout.
- Primary email: askme@neamapapa.com
- Phone (main line): +233 (303) 966 489
- Phone (WhatsApp / mobile): +233 (27) 258 9749
- Address: Suite 14D Birim Street, Community 22, Tema, Accra, Ghana
- Postal address: P.O. Box CT5525, Accra, Ghana
Please note: support is currently available in English. You can use the Google Translate button on our site to view pages in other languages.
Neamapapa Mall mainly operates online, and our customer care team aims to respond quickly so you can keep shopping with confidence.
- Typical support hours: Monday to Saturday, 9:00–18:00 (Ghana time, GMT).
- Email: We usually reply within 1–2 business days.
- Phone: If we miss your call, please leave a message or send a WhatsApp and we will get back to you as soon as possible.
- Peak periods: During busy seasons and special promotions, response times may be slightly longer, but we work hard to assist you as quickly as we can.
If your request is urgent, please include “Urgent” in your email subject line or mention it at the start of your message.
Neamapapa Mall is an online marketplace showcasing African fashion, art, crafts and lifestyle products. We do not operate as a traditional walk‑in shopping mall, but you are welcome to write to us or arrange a visit in advance for specific meetings.
- Physical location: Suite 14D Birim Street, Community 22, Tema, Accra, Ghana
- Postal address: P.O. Box CT5525, Accra, Ghana
If you would like to discuss wholesale orders, partnerships, media or collaboration opportunities, please contact us first by email or through the contact form so we can schedule a suitable time.