Delivery & Returns - Copy - Neamapapa

Place your order before 5pm, weekdays from Monday to Friday, and we’ll process it by 10pm the same day, subject to availability. Orders placed over the weekend will be processed on Monday morning. Orders will be collected for processing by our partner parcel delivery/courier service that you selected when you placed your order, for delivery the next working day. Once your order has been placed and packaged, it will be kept in a safe, secure and properly ventilated location until it is collected by the parcel delivery/courier service.

In the unlikely event that there is a delay in the processing of your order we will message you as early as possible. We are committed to working hard to offer our customers the best service we can and greatly appreciate your continued patience and support.

Once your order is placed your selected parcel delivery/courier service will contact you to finalise the relevant costs, insurance options and conditions of payment.  Alternatively you may wish to contact them before you place your order. All payments must be made directly to the parcel delivery/courier service in advance of the order being dispatched to you.

While Neamapapa is partnering with the listed parcel delivery/courier services based on their expertise, experience, and credibility, we do not accept any responsibility for the order once it is handed over to them. The agreement Neamapapa has with these service providers is to allow our customers benefit from best practices in international parcel delivery and courier services, including expedited delivery and parcel tracking, among others.

Due to the nature of the items we trade in and where we are located we do not accept returns. We therefore advice our customers to contact us for any clarification they require before placing your order.